In all cases, students are advised to put their concerns in writing and carefully document the events that led to the complaint or grievance. Concerns should be expressed as soon as possible after the event occurs; some of the procedures have specific deadlines for filing grievances or complaints.
- To file a complaint, visit The Dean of Students Office. For more Information see University Policy 411, Student Grievance Procedure. The Dean of Students Office can serve as a resource to students seeking information regarding grievances and appropriate avenues to express concerns about their University experiences.
- If you would like guidance regarding a grievance or concern, fill out the Student Assistance and Support Request form.
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone: (919) 962-4550
- If a complaint cannot be resolved through the institution’s complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Student Complaint Policy (PDF), print and complete the Student Complaint Form (PDF) and submit the complaint to:
SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
Toll Free Phone: (855) SARA-1-NC (727-2162)
Phone: (919) 549-8614, ext. 4667
- If the complaint is not resolved after completing steps one through three, students may also contact UNC Charlotte’s regional accrediting agency, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Students who file a complaint with the accrediting agency should follow the SACSCOC complaint procedure.
Southern Association of Colleges and Schools
Commission on Colleges
1866 Southern Lane
Decatur, GA 30033-4097