In all cases, students are advised to put their concerns in writing and carefully document the events that led to the complaint or grievance. Concerns should be expressed as soon as possible after the event occurs; some of the procedures have specific deadlines for filing grievances or complaints.  

  1. To file a complaint, visit The Dean of Students Office. For more Information see University Policy 411, Student Grievance Procedure. The Dean of Students Office can serve as a resource to students seeking information regarding grievances and appropriate avenues to express concerns about their University experiences.  

    If you would like guidance regarding a grievance or concern, fill out the Student Assistance and Support Request form.   

  2. If a complaint cannot be resolved through the institution’s complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints unit.  Please review the NC Post-Secondary Education Student Complaint Policy (PDF), print and complete the Student Complaint Form (PDF) and submit the complaint to:

    North Carolina Post-Secondary Education Complaints
    c/o Student Complaints
    University of North Carolina General Administration
    910 Raleigh Road, Chapel Hill, NC 27515-2688
    Website: http://www.northcarolina.edu/complaints
    Phone:  (919) 962-4550
    Email:  studentcomplaint@northcarolina.edu
     

  3. If the complaint is not resolved after completing steps one and two AND the complaint pertains to online/distance education, students may also file a complaint through SARA North Carolina (SARA-NC).  SARA-NC is a program of the North Carolina State Education Assistance Authority which serves as the state authorization reciprocity agreement portal entity in North Carolina .  Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF).  

    SARA-NC Contact Information: 

    SARA North Carolina
    North Carolina State Education Assistance Authority
    P.O. Box 14103
    Research Triangle Park, NC 27709
    Toll Free Phone: (855) SARA-1-NC (727-2162)
    Phone: (919) 549-8614, ext. 4667
    Website: www.saranc.org
    Email: complaint@saranc.org  

  4. If the complaint is not resolved after completing steps one through three, students may also contact UNC Charlotte’s regional accrediting agency, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).  Students who file a complaint with the accrediting agency should follow the SACSCOC complaint procedure.

SACSCOC Contact Information:

Southern Association of Colleges and Schools
Commission on Colleges
1866 Southern Lane
Decatur, GA 30033-4097
Telephone: 404.679.4500
Website: http://www.sacscoc.org